Klick FAQs

FAQs for users about Klick’s products and Klick’s world

The odometer can be reset by holding down both the “M” and “-” buttons for at least two seconds.
It can. When the wheelchair needs to be folded, you can easily remove the crossbeam by pulling out the fixing pins from their location. This way only the wheelchair brackets will be left over. In case you don’t need to remove the crossbeam completely, the device can be left attached to one single bracket, allowing you to fold your wheelchair.
No, that cannot happen, as long as the operational limitations outlined by the manufacturer in the user manual will be respected (i.e. maximum deflection: 10%, maximum step’s height: 5 cm) no such thing can happen. The device produces an anterior counterweight on your wheelchair, balancing out the disequilibrium.
The KLICK ELECTRIC has been certified to climb ascends up to 10% maximum deflection, with a user weighing 100 kg. Due to anterior slipping the KLICK may not be able to handle deflections equal or higher than what is specified in the user manual, in this case you can proceed by reversing. Always keep an eye on your surrounding while doing this procedure.
The KLICK ELECTRIC has been certified to climb steps up to 5 cm, carrying an user weighing 100 kg.
Its features will allow it to go up or down steps higher than 5 cm, but that is entirely at the user’s discretion (and at his/her own risk).
SLIM battery’s average range is up to 20-25 km (on flat surfaces, considering a moderate speed and user of average build). PLUS battery’s medium range is up to 45-50 km instead.
The PLUS Battery, compared to the SLIM one, enhances KLICK’s operating time even more. Power and speed remain unchanged since they are set by the control unit, no matter the kind of battery that’s powering it.
SLIM battery’s charging time is about 2.5 hours while PLUS battery’s is 4 hours. Both of them, however, do not have memory effect, which means they can be charged whenever you want, for as long as you want to, without having to complete the full charge cycle.
The KLICK comes with three different pre-set speeds, which can be selected on the on-board-computer
speed 1 0 to 3km/h
speed 2 0 to 6 km/h
speed 3 0 to 10 km/h
speed 4 0 to 13 km/h
speed 5 0 to 16 km/H
Its maximum speed is up to 16km/h.
Lithium batteries, despite their CE marking, are subject to boarding restrictions. These restrictions are due to their possibile instabilities caused by sudden temperature and pressure changes, which is why, according to international standards, batteries have to be stowed in a protective pack (like a backpack, a bag or a box) and have to be carried into aircraft cabins. Stowing them in hold baggage is strictly forbidden.

Limitations apply to the battery’s power Wh (Watt), which is the result of Volt x Ah (Ampère). Amp measurement is printed on the side (see illustration below).

IATA (International Air Transport Association) has set Watt upper limit to:

-300 Wh for a single battery
-160 Wh (each) for two batteries

However, IATA itself leaves limitation policies up to the airline companies. The upper limit is often set at 100 Watt, however it’s better for the passenger to check the airlines policy regarding the matter.

Battery specification:

– PLUS Battery (418 Wh)
– SLIM  Battery(218 Wh)
– FLY Battery (90 Wh)

Cruise Control is present among the KLICK’s computer board features: by holding down the”-” button, the equipment will speed up automatically to the preset speed of 4,5 km/h, holding that speed for as long as the button is pressed. When the button is released, the device instantly stops accelerating.
The Brackets and the crossbeam are the elements that will get installed on your wheelchair, for a total weight of 600 g. Pulling out the fixing pins will allow you to remove the crossbeam as well, leaving only the brackets left on the wheelchair (the brackets weight is 200 g).
Yes you can: driving controls can be installed separately, according to the user’s needs. When you fill out your order, you can specify on which side you prefer your controls (brake, accelerator, reverse); this feature does not have any additional cost.
Yes, the KLICK can be driven just using just one of your upper limbs, as long as driving controls remain available and usable in every situation, without causing any risk or danger to the user.
Yes you can, the spar choice has to be assessed according to the user’s needs and motor skills. This does not affect what kind of device the user is going to use.
If you request the Tetra spar, an additional cost of 95,00 euros will be applied to the KLICK’s base price (note that the standard spar is included in the price).
No it can’t. A record of the tests and installation configuration of the device  proves that the KLICK doesn’t cause issues to your wheelchair. Any problem caused by a faulty installation is retailer’s responsibility. Any problem caused by an improper use of the device, is user’s responsibility.
A manual wheelchair using anterior propulsion systems, such as the KLICK, is subject to greater stress compared to its regular usage. For this reason it is recommended to set up mountain bike wheels or loopwheels on your wheelchair, in order to minimize seat vibrations.
Yes, we recommend setting up one of those two wheel types, in order to minimize ground’s vibrations and stress.
No, it is not. The KLICK, in fact, has been designed to circulate on sidewalks, just like any regular pedestrian. This determines the driving ban, except in exceptional cases (the absence or impracticability of the sidewalk), and that’s why it is not required to fit acoustic or light warnings on your wheelchair.
Unfortunately no, the KLICK cannot be used to circulate on the road, except for specific cases, such as the absence or total inaccessibility of the sidewalk.
Technical assistance for the KLICK can be provided only by authorized retailers, the national supplier or the manufacturer (based on who has provided the equipment).
The warranty period is 24 months for the traction device, and 12 months for the batteries, starting from the delivery date of the device.
To install the KLICK properly, every wheelchair must be equipped with KLAXON’s universal connection hub and a dedicated spar. Only in exceptional cases (i.e. if you own two identical wheelchairs) you can use the KLICK on both wheelchairs, sharing the same spar and moving the crossbeam from one to the other. Every case must be approved and authorized by the manufacturer and the authorized dealer.
Spare parts can be purchased by authorised dealers only, which are affiliated with the Klaxon’s national distributor Mobility GMBH (to verify and find out your national distributor send an email to info@klackson-klick.com).
The manufacturer does not provide such service. Any trade of this nature is up to the retailer and/or the national distributor.
No, they are not. Batteries from different devices than the KLICK cannot be used on the
KLICK. Every product is certified and warranted exclusively as long as it is used with its
own proprietary accessories.
The use of any unapproved component on the device might jeopardize its functioning and
will invalidate the warranty.
Klaxon Mobility GMBH cannot be held accountable for any damage resulting from
maintenance work performed on the device by unauthorized personnel.
For now, all our KLICK devices are equipped with a 250W electric engine. A more powerful version is underway and will be released soon.
Currently KLICK configuration comes with 6 different types of brackets, and four different size of crossbeam. Thanks to this, the KLICK is compatible with almost 95% of wheelchairs present on the market.
Incompatibility problems may occur with some specific materials (like particularly fragile carbon fibre wheelchair – Pantera), or particular frames (Mono, C6, PROGEO, Carbonmax).
However, our research and development division’s aim is to create and craft new features, in order to make the KLICK compatibile with every wheelchair on the market.
There are no wheelchairs better suited to be equipped with the KLICK than others, it all comes down to the need of the user. Our only suggestion could be opting for a wheelchair with a camber angle higher than 0 degrees (in order to reach maximum stability of the seat, especially round corners), and to use mountain-bike tyres or loopwheels (to minimize vibrations).
Standard Version of the KLICK ELECTRIC (battery and spar excluded) weights 7,9 kg, while the TETRA VERSION 8,9 kg. The spar weights 1,3 kg,  the SLIM battery 1,3 kg and the PLUS battery 3,3 kg.
You can link every KLICK device to KLAXON’s universal connection hub; the only difference across the devices is the adjustment of the crossbeam and the spar. This can be easily done by purchasing a dedicated crossbeam and spar for each device.
No, you can’t change its power delivery, because it is preset by the manufacturer with a precise acceleration’s coefficient, designed to ensure the device’s maximum efficiency.
There are no age or motor control limitations for being a KLICK user. However it is the responsibility of the prescriber and/or orthopaedic technician to verify if the psychomotor abilities of the user will allow her/him to use the KLICK, without causing any harm to her/himself or others.

Do not hesitate to ever reach out to us with questions, comments, or suggestions. For other informations regarding our products, prices, services, customer care, events please send us an email to info@klaxon-klick.com.